Bulk Burlap Bags

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Return & Refund Policy

Customized Orders:
– Unfortunately, we are unable to accept returns for customized orders as these are specially crafted to meet your unique specifications. We encourage you to review all details before finalizing your customized order.

Non-Customized Orders:
– For non-customized orders, returns must be requested within 14 days of delivery.
– Buyers are responsible for the cost of return shipping.
– Returned items must be unused, in their original condition, and in their original packaging.

Return Process:
– To initiate a return, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number.
– Once the return is approved, carefully package the item with its original packaging and include the RMA number.
– Send the item back to the specified return address.

– Refunds will be processed upon the receipt and inspection of the returned item.
– Refunds will be issued to the original payment method, excluding the initial shipping costs.

Damaged or Defective Items:
– In the case of damaged or defective items, please contact us immediately to arrange a replacement or refund.

This return policy is designed to ensure a satisfactory shopping experience while balancing the unique nature of customized orders and the standard return process for non-customized items.